1. Shipping Destinations
We offer domestic shipping within Malaysia and international shipping to Singapore, Brunei and Indonesia.
2. Processing & Delivery Times
Ready-Stock Items: Orders are processed within 1 to 2 working days. Delivery timelines are as follows:
Malaysia (Peninsular): 2 to 5 working days.
Malaysia (Sabah/Sarawak): 5 to 7 working days.
Singapore: 3 to 5 working days.
Brunei & Indonesia: 5 to 10 working days.
Pre-Order Items: Pre-order items follow a different timeline. The estimated arrival time (ETA) is stated on the respective product page. Once the stock arrives at our Malaysia warehouse, international orders will be processed and shipped within 4 working days.
3. Tracking Your Order
Once your order is shipped, a tracking number from our courier partner (such as PosLaju) will be automatically emailed to you. You can track your parcel’s journey using the link provided.
4. Delays & Issues
We are not responsible for delivery delays caused by the courier service, customs clearance or peak holiday seasons.
As stated in our Return Policy, we are not liable for cosmetic damages incurred during transit due to courier mishandling. However, if your parcel is lost or severely damaged, please contact us immediately so we can assist you in filing a claim with the respective courier service.
5. International Customs, Duties & Taxes
For orders shipped to Singapore, Brunei and Indonesia, you (the buyer) are considered the importer of record.
You are solely responsible for any import duties, taxes (such as GST/VAT) or customs clearance fees levied by your country’s customs authority upon arrival.
Sugarlily has no control over these charges and cannot predict their amounts. Delays caused by customs clearance are outside of our delivery guarantees.